Contacting Turkish Companies in English

Since my summer vacation is coming to an end, I realized I had so much to do with so little time. I needed to call the bank, set up Digiturk (Turkey's satalite TV), call TTNET (my ISP), Vodafone Turkey (my cell company) and do some other odd chores. This post will focus on the English services that various companies offer over the phone.

Let's start with Garanti Bank. I bank with Garanti because my salary is directly deposited to the bank. After receiving my new credit card, I had some questions about the card so I called the bank. In the US, when you call a company to speak with a customer service rep, you almost always hear an option for Spanish speakers. Well in Turkey, it's the same think except the option isn't for Spanish, it's for English. The English speakers with Garanti are very helpful and their English is clear and easily understandable. While they aren't always the most knowledgeable staffers, I can easily communicate with them.

Digiturk is one of Turkey's most popular satellite TV providers. I chose to go with Digiturk because they offer many channels in English. Our monthly service is cheap, too. We will pay 27 Lira a month for one year. We have HD channels and approximately 26 channels in English. I called Digiturk to request the service at our home and just like Garanti, they have an option for English. I've found the English speaking customer service reps on the phone to be very helpful and I can easily understand their English. One strange thing is that Digiturk does not have an English website which surprises me because there are thousands of English speaking potential customers in Turkey that they could potentially tap into. I was pleasantly surprised to hear an English option when I called them.

TTNET, my ISP, also does not have an English website. I did find their English speaking reps on the phone to be helpful. I once had a technical issue that required follow-up with their technical service department. I was informed that I would be contacted shortly by an English speaking tech. Sure enough, someone called within an hour and helped me with my problem.

Vodafone in huge in Europe and many countries around the world. According to Wikipedia, they are the second largest mobile telecommunication companies in the world. Unfortunately, they too, do not have a website in English for residents of Turkey. Luckily, like the other companies I've talked about, they have pretty good English speaking call center staff. While the English speaker from Vodafone was the most difficult communication I experienced, I was able to call and get answers to my questions. They helped me out.

I'm sure there are many other companies in Turkey that offer English speaking services to English speaking residents in Turkey. I've found that most governmental agencies do not have English services. Luckily, my Turkish wife is by my side to help me when I'm in a bind.

Banking with Garanti

The Garanti bank logo.

I want to share an experience I recently had with my Turkish bank, Garanti. First off, I want to note that I do not bank with Garanti by choice. Since my employer directly deposits my salary to Garanti, I'm kind of stuck with them. Now, I know what your thinking: I could easily open an account somewhere else and transfer my salary from my Garanti account to the bank of my choice, but I don't want to go through that every month.

If you ask around, most folks will say that Garanti is a good bank and the fact is, Garanti is the bank of choice for many Turks. I haven't had to deal with them very much except for the occasional phone call and the initial set up of my account. For nearly a year I just had a checking account with a MasterCard debit card. Garanti offers excellent online banking in English and if you call Garanti on the phone, most services are offered in English.

A typical Garanti ATM.

One more thing you should know about me before I get into this story. Before moving to Turkey, I worked at one of the largest credit unions in the US for nearly ten years :)

I decided that I wanted to get a Turkish credit card. A lot of Turks I know pay for just about everything with their credit card and every year or two, they rack up enough miles to fly to Europe, for example. I wanted to take advantage of those benefits, too. I consulted with a former Garanti branch manager about getting a credit card from the bank. She said it was pretty straight forward. I needed to visit my bank branch with my passport and residence permit, sign a few documents and I would be on my way. As it turns out, it wasn't quite that easy.

A few months ago, I left work a bit early to visit the bank with all the required documents. Since it was during working hours, I was forced to go by myself without the help of a Turkish speaker. I figured that  I would easily be able to request a credit card by myself with my little Turkish and I would be in and out in a short amount of time.

So, I go into the branch, take my number and have a seat. I was ready to scrap the idea after waiting 30 minutes, but then my number was called. I sat down with the banker--who apparently was having a bad day--and expressed my interest in obtaining a credit card. I could tell she didn't really know what to with me as I am a foreigner and the rules for foreigners are different. She left her desk to consult with someone else for about 5 minutes, then she returned. She told me that since I am a foreigner, I am ineligible to have a credit card in my own name and that I would have to find a guarantor. I knew this information mustn't be correct, but since I couldn't explain that in Turkish, I left the bank--defeated.

About 4 weeks ago, I went back to the same branch, this time armed with my Turkish wife. We took a number, sat down, and was called to the rep about 30 minutes later. This time, the gal helping us was a different person who recently returned to work from maternity leave. Duygu explained that I wanted a credit card and that I had been in once before, but was told I needed to come back with a guarantor. The nice Garanti rep wasn't exactly sure of the process. At first, before calling anyone to find out, she said that since I was a foreigner, I was only eligible for a secured credit card. Then, she suggested Duygu get the card in her name and order a spare card for me. At that point, she decided to call someone to find out the exact process. It turns out that even though I am a foreigner, I am eligible for a credit card because my salary is deposited to Garanti!

After all the misinformation and all the waiting, I could get a credit card! The customer service rep went to the printer and picked up a stack of paper that I assumed was the card agreement. The stack was quite large--114 pages to be exact. She then instructed me to sign every single page of the card agreement! I was shocked...I thought she was joking because even as she instructed me to sign every page, she was laughing! She said Turks just need to sign a page or two, but foreigners have to sign everything.

This is the first 114 pages.

After signing 114 pages, she brought over 25 more pages for signing. Once finished, she said that everything would be submitted and I should get the card in a few weeks. Fast forward 3 weeks, and I've got my Miles and Smiles card.

So in the end, if you are a foreigner living in Turkey and your salary is being deposited to the bank, you can get a credit card. Just be ready for dealing with wrong information, long waits and in some cases, poorly trained staff.

My card finally arrives!